Your Roadside Assistance Program, Powered by HONK

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Eliminate the stress and complexity of Roadside Assistance for you and your customers.

Insurance

Automotive

Fleets

Key Features

Self Service Apps

Provide customers an easy way to request the help they need, quickly and without frustration, with integrated or standalone mobile and web technology.

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Enhanced Contact Center

Deliver a contact center experience unlike any, with 90% of calls answered in 12 seconds, dispatch information provided on the first call, and live map without the app.

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Industry-Leading ETAs

Turn a day ruining catastrophe into nothing more than a bump in the road with 2 minute dispatch times and Actual Times of Arrival under 30 minutes nationwide.

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SELF SERVICE APPS

In the age of need it, click it, track it, get it, on-demand and on-call, it takes more than just an app to satisfy customer needs. HONK’s comprehensive, end-to-end mobile solutions enable customers to request service, track progress, get real-time updates, change service details, and communicate instantly:
  • iPhone and Android mobile apps
  • Mobile and desktop web apps
  • HONK Locate & Tracker
  • Full API integration

Enhanced Contact Center

Deliver a contact center experience unlike any, with 90% of calls answered in 12 seconds, dispatch information provided on the first call, and live map without the app.

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ENHANCED CONTACT CENTER

While the demand for frustration-free and easy-to-use self service options is growing, many customers still prefer to speak with someone in their moment of need. That’s why at HONK, we have developed a unique contact center experience that combines the comfort of live agents with the power of mobile technology.
  • Industry-leading SLAs
  • Coverage verification
  • Advanced motorist location services
  • Service vehicle tracking with no app download

Industry-Leading ETAs

Turn a day ruining catastrophe into nothing more than a bump in the road with 2 minute dispatch times and Actual Times of Arrival under 30 minutes nationwide.

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INDUSTRY LEADING ETAS

Customers value their time and depend on you to provide the help they need to get back on the road quickly when broken down. HONK’s advanced platform was built to always dispatch the closest qualified service vehicle and eliminate inefficiencies, reducing ETAs by as much as 50%.
  • Largest tracked service vehicle network
  • Differentiated proximity-based business model vs. territory-based
  • Configurable, algorithmic dispatch
  • Predictive intelligence

Nationwide Coverage

An experienced network of over 50,000 service vehicles in the US, Canada, Puerto Rico and Virgin Islands are available to help your customers 24/7.

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Highest Customer Ratings

Build meaningful, personal, and everlasting customer relationships. Client NPS scores range from 85 to 90 with 25% to 35% response rates, an industry best.

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Full Transparency

View the status of every incident in real-time, including service initiation / dispatch times, ETAs, ATAs, survey responses and more with full transparency.

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NATIONWIDE COVERAGE

From road trips to business trips, no matter how remote or off the map your customers may find themselves, rest assured that HONK’s technology-equipped network of service providers are there to help them in their time of need.
  • Largest tracked service vehicle network
  • Carefully curated, average 27 years industry experience
  • Real-time performance monitoring
  • 96% service provider satisfaction rating

Highest Customer Ratings

Build meaningful, personal, and everlasting customer relationships. Client NPS scores range from 85 to 90 with 25% to 35% response rates, an industry best.

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HIGHEST CUSTOMER RATINGS

Most companies aspire to have a reputation for exceptional customer service. Only a select few, however, manage to earn it. HONK is committed to the highest customer satisfaction and response rates in the industry and offers a suite of customer survey tools to automatically survey each and every customer.
  • Customizable surveys with real-time access to responses
  • Measure experience, NPS, CSI, and more
  • Systematic upsell and cross-sell notifications
  • Fully managed complaint resolution

Full Transparency

View the status of every incident in real-time, including service initiation / dispatch times, ETAs, ATAs, survey responses and more with full transparency.

Learn More

FULL TRANSPARENCY

Our philosophy for managing your roadside assistance program is simple. It’s your program. Hence, you deserve full transparency. Whether it’s billing, complaints, or service-related metrics, HONK’s Rescue portal provides an unprecedented level of access and real-time insights to your data.
  • See every service and its status in real-time
  • Customizable, multi-party event triggers
  • Comprehensive reports and analytics
  • Full reporting API integration

Best customer service I have ever experienced in the auto industry, this is our first car with your company and it will not be the last because of this experience. Thank you!

Automotive company customer
You had a very quick response and the advanced technology that allowed us to follow the driver while enroute on my phone. Awesome!! You’ve left the old days in the dust…

Insurance company customer