Insurance
Industry Solutions Built For Your Business
HONK’s flexible on-demand mobility platform helps top insurers, fleets, automotive OEMs, and car retailers deliver modern, digital roadside customer experiences and meet scalable same-day vehicle transport demands. HONK’s integrated products and services, flexible business models, and collaborative approach towards solving business challenges deliver company-wide efficiencies through innovative technology. Select your industry to see how HONK can help companies like yours.
Industry Leaders Are Switching For
Highest Customer Ratings
We put your customers at the center of the experience, to differentiate your brand and drive lifelong customer loyalty. Client NPS scores range from 85 to 95 with 25% to 35% response rates, an industry best.
Memorable Customer Experience
Our “white-glove” approach to service balances the right amount of technology with human interactions, making your customers experiences ones to remember. From optimized GPS location dispatching to a curated network of service professionals to 50% faster response times, real-time tracking, and notifications that keep your customers in the know at all times.
True Partnership
Collaborate with a team that is passionate about quality roadside assistance, solving business challenges, and creating efficiencies through innovative technology. We build strategic relationships with our clients, valuing their success. The HONK platform is extremely easy to test, evaluate and integrate with your existing systems.
Industries
Insurance
Amaze your customers when they need you most
Elevate your roadside assistance customer experience with HONK. Breakdowns are inevitable. Roadside assistance is one of the most requested services and a key customer touch-point for your brand. If the customer experience fails here, your customers will seek out other brands. Make sure your brand is front and center at your customers’ moments of truth, be there when they need you and become a loyalty leader. Let HONK strengthen your brand, increase company-wide efficiencies and eliminate the stress and complexity of managing your roadside assistance program.
- Amazing customer experience to improve customer retention
- Happier customers so your brand receives fewer customer complaints
- Higher satisfaction rates lead to increases in customer lifetime values
Fleet
Incredibly Fast Roadside Assistance Reducing Costly Downtimes
Ensure your fleet is back on the road quickly and easily when breakdowns hit with a 24/7/365 roadside assistance platform-based ecosystem that delivers industry-leading ETAs and a curated network of over 75,000 professional service vehicles ensuring less time on the side of the road. HONK understands the importance of getting your most valuable assets back in-service fast so you don’t upset customers, and miss scheduled deliveries or appointments. HONK is roadside assistance for business continuity, happy customers and fewer complaints.
- Increase productivity; shorten vehicle & driver downtimes
- Faster resolutions within 31 minutes or less response times
- Gain complete visibility into service requests
Automotive
Turn Your Customer’s Bad Day On The Road Into Brand-Defining Joy
Delight customers and build stronger relationships to your brand, one breakdown at a time. Quickly and reliably save the day for your customers with a 24/7/365 roadside assistance platform-based ecosystem that delivers industry-leading ETAs, highest Net Promoter Scores® (NPS), and a connected omnichannel interface for transformational customer experiences. Let HONK power your roadside assistance so your brand can focus on your core business, building sleek, next-gen cars.
- Offer value added services – Be there when your customers need you
- Strengthen your brand – Deliver experiences your customers love
- Capture additional revenue – Funnel repairs to your branded facilities
Logistics
Blazing fast & reliable on-demand auto transport
Top automotive retailers need same-day vehicle transports to solve their complex logistics problems with transparent, trackable, and one-click scheduling to meet the explosive demands of the new digital economy. Utilize HONK’s industry-leading digital platform and stop spending time worrying about inventory. Get one-click scheduling, pick up, and delivery. Less human intervention for more human control.
- Easily integrates with existing systems for automated scheduling
- 75% less human intervention for more human control
- Same-day vehicle delivery – on-time – every time
Connected Vehicles
Frictionless roadside assistance for your customers
Roadside assistance is a driving necessity. On average, your customers will experience the event every three years. A roadside breakdown is a “moment of truth”; if your brand fails to meet expectations, you will lose customers. HONK’s concierge-level roadside assistance perfectly balances technology with human interaction to make your customers’ experiences ones they’ll remember. Add connected services that motorists expect so your brand delivers complete driving experiences.
- Quickly and seamlessly integrate a roadside assistance program into your ecosystem, co-branding and flexible business models are available
- Meet the digital demands of today’s customers and increase your brand loyalty and retention
- There are 69 million car breakdowns each year, make sure your customers are covered
Key Features
Omnichannel Requests
Provide customers an easy way to request the help they need, quickly and without frustration, with integrated or standalone mobile and web technology.
Industry-leading ETAs
Turn a day-ruining catastrophe into nothing more than a bump in the road with 2 minute dispatch times and Actual Times of Arrival under 30 minutes nationwide (about 50% faster than others).
Enhanced Contact Center
Deliver a contact center experience unlike any from our fully-managed facility, with industry leading answer times, live chat providing live updates every step on the way, and live map for real-time tracking even without an app.
Nationwide Coverage
An experienced network of over 75,000 professional service vehicles in the US, Canada, Puerto Rico, and the Virgin Islands are available to help your customers 24/7.
Full Transparency
Utilize client dashboard to view the status of every incident in real-time, including service initiation/dispatch times, ETAs, ATAs, customer interactions, survey responses and more with full transparency. It’s your program, you are “in-the-know” at all times, no black-boxes.
Security & Compliance
Our service providers pass a rigorous vetting process before entering the HONK network. Insurance verifications and driver background checks are just a few things we do to ensure quality and security. The HONK platform maintains a high standard of data security best practices to ensure your information is safe and protected.
HONK provides quick, simple digital solutions for our members. Our partnership with HONK ensures that our members get the help they need when they need it, without having to complete a laborious and cumbersome process.
– Charlie Wendland, Head of Claims, Branch Insurance
HONK’s digital platform allows us to provide a roadside assistance program with the exceptional customer experience we want to be known for, 24 hours a day, 365 days a year, with complete visibility and program control.
– Wayne Sharrah, Chief Claims & Operations Officer, Wawanesa Insurance