SELF SERVICE APPS

In the age of need it, click it, track it, get it, on-demand and on-call, it takes more than just an app to satisfy customer needs. HONK’s comprehensive, end-to-end mobile solutions enable customers to request service, track progress, get real-time updates, change service details, and communicate instantly:

• iPhone and Android mobile apps
• Mobile and desktop web apps
• HONK Locate & Tracker
• Full API integration

ENHANCED CONTACT CENTER

While the demand for frustration-free and easy-to-use self service options is growing, many customers still prefer to speak with someone in their moment of need. That’s why at HONK, we have developed a unique contact center experience that combines the comfort of live agents with the power of mobile technology.

• Industry-leading SLAs
• Coverage verification
• Advanced motorist location services
• Service vehicle tracking with no app download

INDUSTRY LEADING ETAS

Customers value their time and depend on you to provide the help they need to get back on the road quickly when broken down. HONK’s advanced platform was built to always dispatch the closest qualified service vehicle and eliminate inefficiencies, reducing ETAs by as much as 50%.

• Largest tracked service vehicle network
• Differentiated proximity-based business model vs. territory-based
• Configurable, algorithmic dispatch
• Predictive intelligence

NATIONWIDE COVERAGE

From road trips to business trips, no matter how remote or off the map your customers may find themselves, rest assured that HONK’s technology-equipped network of service providers are there to help them in their time of need.

• Largest tracked service vehicle network
• Carefully curated, average 27 years industry experience
• Real-time performance monitoring
• 96% service provider satisfaction rating

HIGHEST CUSTOMER RATINGS

Most companies aspire to have a reputation for exceptional customer service. Only a select few, however, manage to earn it. HONK is committed to the highest customer satisfaction and response rates in the industry and offers a suite of customer survey tools to automatically survey each and every customer.

• Customizable surveys with real-time access to responses
• Measure experience, NPS, CSI, and more
• Systematic upsell and cross-sell notifications
• Fully managed complaint resolution

FULL TRANSPARENCY

Our philosophy for managing your roadside assistance program is simple. It’s your program. Hence, you deserve full transparency. Whether it’s billing, complaints, or service-related metrics, HONK’s Rescue portal provides an unprecedented level of access and real-time insights to your data.

• See every service and its status in real-time
• Customizable, multi-party event triggers
• Comprehensive reports and analytics
• Full reporting API integration