2022 may be another roller coaster ride! More things continue to change just when we thought life and the economy were heading back to normal. According to a recent World Bank blog post, global growth in 2022 is expected to decelerate, from 5.5% to 4.1%. We can blame continued COVID-19 disruptions, supply chain bottlenecks, anticipated higher food, gasoline, and energy prices, combined with worker shortages and recent geopolitical issues related to the Russia/Ukraine conflict. 

For the third year in a row, HONK has been named as one of the best places to work across all of Los Angeles.

Each year, BuiltIn ranks and awards the best companies to work for in different cities across the country. Using an algorithm that looks at company data, compensation packages, benefits, and company culture; BuiltIn is able to measure the overall quality of a company. This enables employees seeking new positions to identify companies that align with their personal values, and who they would potentially enjoy working for.

The COVID-19 pandemic wreaked havoc on the overall economy in 2020 and 2021, impacting consumer spending and driving patterns. How did that affect the automotive collision repair industry? Fewer vehicles on the road caused a reduction in the number of damaged vehicles in need of repairs. I have good news! There are a few ways HONK Technologies, the industry-leading digital roadside assistance and vehicle transport platform company can help. By driving loyalty, increasing customer satisfaction, and optimizing operational efficiency – HONK provides these businesses with the technology and tools they need to grow their business in 2022 .

With the recent advances in claims automation, many insurance companies are already experiencing the benefits of faster cycle times, increased employee productivity, lower loss expenses, and higher customer satisfaction.

However, one area that continues to be problematic is accident scene management. Today, handling an accident scene claim is one of the trickiest and least transparent processes they undertake. And with over 6 million accidents in the US alone each year, this process is ripe for innovation.

The explosion of digital services across everyday life has reached the world of automotive retailers. With companies like Carvana introducing new technologies into the automotive marketplace, buying and selling cars for consumers has become easier than ever.

The ease of use and practicality makes for a user experience consumers in the 21st century have become accusotmed to.

Check out our first “Tech Talk” interview with HONK’s Executive Vice President, Rochelle Thielen, where she provides detailed insight into a new and exciting end-to-end mobility solution designed to help online used-car retailers maintain business continuity and meet their ever-changing ‘inventory moving’ demands.

Secondary tows. What are they? And why do they cause headaches for so many?

Most auto theft recovery damage claims and vehicles involved in accidents will be towed immediately from the scene to a temporary holding location such as an impound lot, storage facility, or customer’s driveway. The damaged vehicle will then get evaluated by an insurance adjuster and moved for a second time (secondary tow) to an approved DRP (direct repair program) location or another repair facility for the actual repair to begin.

We are living in unprecedented times that have brought unprecedented challenges for consumers and businesses alike. The insurance industry, in particular, has been disrupted by COVID-19 in profound ways. Insurance carriers are reeling from the moves they have to make to mitigate loss and churn, accelerate digital transformation and automation efforts, improve safety, and generally reconsider operations. Fleet management companies are doing their best to keep their costs low at this time and need to look for ways to unlock greater productivity by keeping vehicles up and running at all times. 

How insurers, fleets, and OEMs can transition their roadside assistance programs from underperforming loss-leaders to brand building retention and loyalty engines. As the legendary lead guitarist Nigel Tufnel (Christopher Guest) once said about his amplifier in the iconic movie ‘This is Spinal Tap’: “What we do, is if we need that extra push over the cliff, you know what we do? We put it up to eleven – one louder.”