What would you do if your car broke down and you didn’t know who to go to for help? It’s a situation nobody wants to find themselves in, yet in a time of need, there’s a comfort in knowing that someone you trust will be able to come and assist you.
This was a luxury that Mary didn’t have after her car got a flat tire as she was returning home from dropping her daughter off at school and running a few errands.
The two had recently moved from New York — where Mary owned her own business for 12 years — to Raleigh, North Carolina when she happened to run over a piece of metal that flattened her tire.
New to the city, she wasn’t completely sure how she would get help or who the trusted service providers in the area were. Not wanting to pay an exorbitant amount for a tire change, but still in a time crunch because she had to pick up her daughter from school, Mary ended up finding out about HONK.
After doing a bit of research and comparing prices and reviews to other providers in the area, Mary called into HONK’s customer service line to request help.
“I called customer service and they were extremely helpful. They even let me know when exactly help would arrive,” she said.
After placing an order, Mary was given a 15 minute ETA, and told to wait in a safe location. No later than 15 minutes after she had placed her order and one of HONK’s service providers was on the scene to help her change her tire. He even showed her that a piece of scrap metal had punctured a hole into her tire, causing a flat.
“HONK really saved. I would’ve had to walk to her school to get her which would’ve taken an hour and a half. Great service, compassionate customer service.”
With over 45,000 service trucks around the entire country, it doesn’t matter where you are located. With quick ETAs and affordable pricing, HONK is there to help you out 24/7, 365 days a year.
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