According to an IBIS World Report from July 2021, the automobile towing industry was expected to increase by 8.5% this year. Who agrees with that estimate? In our recent Tow Industry 2021 Survey in November among HONK Partners, 43% of tow business owners agree and 45% of them are hiring more operators.
This is great news for towing and roadside professionals and a nice way to close out 2021. It’s also a great time to reflect on HONK’s 2021 accomplishments. While it was hard to just pick 10 things for us to mention in this blog post, the work WE (HONK & our Partner Network) do together has made a difference.
As Americans return to roads en masse, lockdown restrictions are eased and schools and offices open back up, the demand for roadside assistance is higher at this moment than it’s ever been.
While traditional motor clubs and other roadside providers are struggling to meet the demands of their clients and return to pre-pandemic service levels, HONK Technologies has had success in maintaining key performance indicators like high NPS and low ETAs throughout the last year and a half.
