At HONK we value our network of Partners who execute high levels of service and professionalism in emergency situations. When it comes down to it, motorists need assurance they will be cared for and we strive to provide that peace of mind. That goal is impossible without you, our Partners. When we receive positive reviews from customers about a Partner who has consistently exceeded their expectations, we want to share their story.
“The service was great and the driver was very kind and courteous, I highly recommend 1 stop towing and would use them again!” – HONK customer
1 Stop Towing, based in Sacramento, CA, embodies the title “Roadside Hero” to their core. When we send their truck to a stranded motorist, it is with the confidence that the driver is in the most capable hands.
Maria, owner and dispatcher at 1 Stop Towing, put her truck on the road with the desire to help customers and the heart to back it up. “We are a family of entrepreneurs and investors. We like to invest in industries that allow us to serve people. It’s very important to take care of your community.”
Opening in January 2019, 1 Stop Towing worked hard to establish its roots in the Sacramento tow community. “It was very difficult to get started in the beginning. We weren’t sure where jobs would come from. HONK really helped us launch our business.”
Maria found she faced the demands of rising overhead costs and the reality that hiring and retaining a quality operator could be a consistent battle. She realized her business needed a boost so she began to research ways to increase job volume for 1 Stop Towing. Following a friend and fellow tow company owner’s recommendation, she joined the HONK Partner network and began using the HONK app.
“We found a way to get more jobs consistently. When we hired our operator Ernesto (Ernie), we were struggling to find professional operators with clean records. Ernesto always smiles and is always willing to go the extra mile to take care of customers.”
Now after a year, 1 Stop Towing is ready to expand their efforts to provide quality service to motorists who need their assistance.
Here are a few customer comments we’ve received on jobs where 1 STop Towing has been dispatched:
- Ernie was friendly and informative. He was a reliable driver and tow-person. Would definitely recommend!!
- Great service, on time, professional, efficient, got it done , thank you
- Ernie was the best!!!! Very professional.
- The men at one stop towing were superbly helpful and kind. Great customer service, didnt talk to me like i was stupid and got me where i needed to be quickly!
- This service was the fastest response I have had with roadside assistance. Kept me informed and met my needs.
This year we further invested in our Partner Network and organized a handful of Partner appreciation events. We visited Minneapolis, Portland, Seattle, Tacoma, and Atlanta. We shared lots of food, drinks, fun, HONK trainings, exchanged industry insights and encouraged networking among Partners and industry professionals. Tell us what cities you want us to visit next year and we’ll try our best to come visit! 
This year we hired industry-specialist Dennis McGowan, a WreckMaster Certified Level 4/5 technician, with over 15 years of experience. His knowledge and experience as a second-generation tow operator, heavy recovery specialist, and diesel mechanic has proven to be beneficial to the HONK team as well as our Service Provider Partner Network. Dennis understands the real-life challenges tow truck professionals face on a daily basis, helping HONK make quicker and more informed operational decisions and identify new ways to make the lives of our Service Providers easier, which ultimately helps them grow their business. 
In your HONK Partner Portal, we created an Account Overview page to provide you with a summary of your current account status and identify any potential account issues. For example, if your insurance is expired or if background checks have not been submitted for all drivers, you will see a “yellow” icon with instructions on what to do. If all icons are green, then your account is good to go and no further action is required. 
A roadside breakdown and being stranded on the side of the highway is every driver’s nightmare, but when it does happen tow truck professionals bravely come to their rescue. Unfortunately, a tow truck professional’s job can quickly turn deadly when drivers don’t follow safety laws or drive while distracted. This year we vowed to help raise awareness for these important laws and educate motorists of the “Move Over” laws. We delivered several social media campaigns, passed out thousands of “Move Over – Slow Down” bumper stickers and participated in National Move Over Day on October 19 in Southern California in association with CTTA. We’ll continue these efforts in 2020 as well. 
At our most recent Partner Appreciation Roadshow event held in Seattle, we met with over 40 Partners from that area. They told us that HONK is the only roadside assistance platform ecosystem that is taking the time to meet with them in-person to help them better understand industry trends, provide how-to guidance that helps them grow their business, and sets up events that encourage networking with others in the field. HONK provides these types of value-added services free of charge for its Partners, and of course, we cannot forget about the great food, cold drinks and Dave and Buster’s fun that goes with it.
