As a growing company we are always looking for ways to improve. Which is why we are constantly asking our Partners what we can do and how we can get better. Every month we will be asking you a question that we think will help us out in the future. We look forward to reading your answers!
While we’re working away in our offices trying to make sure that everything is running smoothly, it is you, the service provider who is doing the most important job of all.
Assisting stranded motorists in their time of need is no easy task. And we want you to know that your hard work will never go unnoticed.So here’s a list of messages we’ve received from customers around the country who you have serviced, assisted and gotten back on the road.
If you had the opportunity to increase the amount of business that your company did on a regular basis, would you take it? That was one of the questions Daniel of Jump Start HERO asked himself when he looked into becoming a HONK Partner.
That was a year ago, and today Jump Start HERO has become one of HONK’s most trusted Partners. For Daniel and his company it was the simplicity and flexibility that enticed him to sign up as a provider.
Smartphones have become a vital tool in the towing and roadside industry. A recent survey of more than 900 HONK Partners found that more than 90 percent use smartphones in their businesses, and more than 80 percent describe themselves as “very comfortable” with smartphones. And they’re no strangers to mobile apps either.
In addition to using the HONK Partner App daily, many Partners also rely on apps to coordinate all their dispatching and finding the best routes to customers in need of help. We rounded up a few more apps that can help the tow pro on the go.
Over the past 10 years we have seen technology change our lives in ways we never could have fathomed. Some of these technological advancements have come in smaller, less formidable forms, while others contain the power to change industries that have been around for decades.
This year marks the 100th anniversary of the birth of towing and roadside assistance. And while the industry has had several overhauls during this time, the technology presented today has the ability to change it forever. Evidence of this isn’t hard to find either, all you have to do is talk with seasoned professionals to get an idea of how things have changed.
One major way HONK differs from traditional motor clubs and insurance providers is our business model. It’s pretty apparent with our membership-free, on-demand ordering for customers — but it’s true for our Partners as well. And this means you have a hand in impacting the job calls you get and are awarded. HONK’s dispatch algorithm factors in quality score, ETA and rate when awarding jobs to available Partners — all things 100% driven by how you manage your company.
When you first signed up to become a HONK Partner, you may remember creating an account at www.joinhonk.com. What you might not realize is that same Partner Account is where you can view, adjust and manage your company’s HONK activity. Here’s what you can do by simply logging in with your username and password:
At the forefront of running any successful business is making sure that the customer has a good experience. Service professionals in the towing and roadside industry know this better than most — which is one of the reasons HONK’s technology takes into account customer satisfaction when awarding jobs to Partners.
There’s no one that knows how to interact with customers better than the service providers doing it every day. So we went straight to the source and talked with providers from across the country for their tips on creating the best customer experience possible.
We received a ton of admissions to be featured as our July Tow Truck of the Month. But we came to the realization that we couldn’t just pick one, so we’ve compiled a list of our favorite tow and roadside assistance trucks shared with us this past month.