From the technology that goes into trucks to the platforms businesses use to dispatch and communicate with their operators – the towing and roadside industry is undergoing a major transormation as it adapts to the rapidly advancing digital world.

The time to become a “Leader” within the industry is now. Customers today expect immediacy and convenience. Digitally transforming your business can help you achieve those goals.

So whether you’re towing cars, fixing flat tires, providing fuel deliveries or offering jump starts, these 5 tips can help you get ahead of your competition and set you up for success in the future.

It’s October and it’s high time we have discussions about the importance surrounding the safety of tow truck operators, and all the ways we can get involved to help spread awareness about Move Over laws. Naturally this month, we’re thinking about candy, virtual costume parties, and of course, all things pumpkin-flavored. And while Covid-19 has changed many things over the last 7 months, one thing has remained constant– and that is our need to continue raising awareness around Move Over laws nationwide.

It’s been 6 months since we began hearing whispers of the world’s latest health crisis, the coronavirus. The nation as a whole began to implement stricter health and safety protocols and as for the tow operator; no more ride alongs. Stemming from an overbearing lack of available resources to sanitize truck interiors, this presented new concerns about seeing customers safely to their destination. The question became what does “going back to normal” for the towing industry look like? Today, HONK has partnered with Spiffy, the nation’s leading provider of mobile disinfection services, to help give our Partners access to tools that will allow them to continue to be successful in the post-COVID “normal” ahead.

Melissa Gaglione, a 6-year veteran of the towing and roadside industry, is the founder of Safety4Her, a clothing company specifically designed to provide high-visibility gear for women in hazardous work environments. She was inspired by her own experience as a woman in the towing industry. Over the years, she struggled to find comfortable safety clothing that fit properly. The clothing available that would comply with state regulations was always too long, too wide, and/or too heavy.

As I walked my dogs this morning, I noticed a tow truck loaded with a government service vehicle. To be honest, 4 months ago I would not have taken a second look. It was a normal occurrence, a car being towed. However, I found myself thinking what would happen if tow truck operators weren’t operating during this pandemic? Who is there to help the essential worker when their car breaks down? What would happen if that vehicle belonged to a healthcare professional who is on the front line of battling this illness and was on their way to their shift at the hospital?

Tiffany and her husband Arme Elliott of Mesquite, TX have always worked as members of the transportation industry. When they decided it was time to transition to a local-based lifestyle after years on the road, Arme began working for a towing and roadside company.

The safety and well being of HONK Partners and HONK customers is and always will be our biggest priority. While normal business operations have currently been affected, there will be a time when things return to normal. During this time, we will continue to monitor the situation and will continue to update this page with relevant news and tips.

Women in towing. It’s a topic that doesn’t get enough attention. Whether they are managing the office, dispatching trucks or are out in the field working, women are an important part of the towing and roadside industry. In honor of International Women’s Day, March 8th, we wanted to shine the spotlight on one of our women Service Provider Partners. We spoke with Margarita Sanchez of All American Alliance based out of Los Angeles, CA. Margarita tells us about her transition from the medical field to the towing world, what challenges she has faced and what inspires her to keep going.

Tow truck professionals join HONK to innovate faster and move their businesses into the digital age

The global towing and roadside assistance industry is expected to reach $29 billion by 2026*. With strong growth anticipated in this market, tow professionals are facing numerous economic and business challenges that have and will continue to affect their level of profitability. This includes finding partners that empower a more efficient workflow to keep operational costs down and set their businesses up for the exponential growth driven by the increased demand for digital roadside solutions.

No one wakes up in the morning hoping that their car will break down that day. Luckily, there are thousands of towing and roadside companies available through the HONK Partner Network who are there to help get you back on the road quickly.

HONK prides itself on working with some of the best towing and roadside companies across the entire country. It’s because of our Partners that customers continously give HONK higher customer satisfaction scores than most motor clubs or roadside services. Don’t believe us? See for yourself!